Our Pass system, specifically the Dashboard, is slow in loading. Are there any tips/tricks that we should know to remedy this slowness?

Below are several suggestions that can help in addressing the sluggishness of the Pass system.

Make sure you are using one of the supported browsers (Chrome or Safari) and make sure you are using the most up-to-date version of the browser / operating system.
Clear your cache and cookies.
Try another browser to see if the sluggishness persists.
Check the WiFi at your school. Access your Pass system on a device that is not connected to your school's WiFi. Is the system responding any better? If it is, consult your school's IT department to see if they can strengthen your school's WiFi.
Connect to your internet via a cable to see if the slowness disappears.
Test the school’s WiFi speed.
- - Factors that could affect WiFi speed:
    
    Network Congestion Access Point Placement
    
    Physical Obstacles Hardware Quality
    
    Device Interference ISP Throttling
    
    Bandwidth Limitations Firmware Updates
Log in on a separate device to rule out that the device is the issue.
Check your Firewall settings and make appropriate adjustments for Pass. And, please make sure that the following sites are allowlisted by your school/district. (You can find additional technical information in the Pass Admin Guide.)
- - https://pass.securly.com - along with all subdomains
  - https://securly.com
  - https://support.securly.com
  - https://securly.zendesk.com
  - https://eduspiresolutions.org

Check the age of your device. Hardware limitations (older processors and/or less RAM) and software demands can affect the refresh rate of the Dashboard.
If using Chrome, try turning OFF the Energy Saver mode. (In Chrome, click three (3) dots in top right corner → scroll down to More tools → click Performance → scroll down to Power → toggle Energy Saver OFF.)
In Windows 11 Settings, try turning off the Battery Saver feature. (Click Windows icon on the Windows Toolbar (bottom of the screen) → click Settings → click System → click Power & Battery → click Energy Saver → toggle to the OFF position.)

In Windows 11 Settings, try changing the “Power mode” from Best power efficiency” to “Balanced”. (Click Windows icon on the Windows Toolbar (bottom of the screen) → click Settings → click System → click Power & Battery → click Power Mode → choose “Balanced” for both Plugged in and On battery options.)

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If you've tried all of these suggestions without seeing an improvement in the slowness, please reach out to the Help Desk, being as specific as you can about what you are experiencing on the Dashboard.

Network Congestion	Access Point Placement
Physical Obstacles	Hardware Quality
Device Interference	ISP Throttling
Bandwidth Limitations	Firmware Updates

Sluggishness in the Pass system