Filtering & managing the queue

The left-hand Filters column of Case Manager allows you to filter the queue. You can filter by Case Status, Wellness level, and On-Call Verification Status if your school also has Securly On-Call. Just click on the checkboxes to filter the case queue and use the Clear button at the top of the filter panel to clear it.

You can also click on the wellness tag in a case to filter the queue to display cases for only that particular selection.

To sort cases, use the Sort By dropdown on the top of the case queue.

On-Call verification status

If your school utilizes both Case Manager and Securly On-Call, you can filter cases using the 'On-Call Verified' and 'On-Call Dismissed' filters. These cases will show an 'OC' tag in the case feed.

On-Call Verified: This filter displays cases that have been resolved by the On-Call team after contacting school representatives.
On-Call Dismissed: This filter shows cases that were resolved by the On-Call team without contacting anyone.

Searching cases by student email or incident ID

To search for a specific case using a student email or incident ID, you can use the search bar to the top right corner. Note that Incident ID is the same as Case ID.

You can also click on the icon next to the search bar to view the Case status log.