Pro Tip: The importance of templated messages

As mentioned in the previous tip, having a plan is crucial in an emergency situation. It’s important to pre-write any scripts for emails or phone calls you would need to make in these situations so that you can have a template to refer to and avoid wasting time writing communications from scratch.

When writing any email or text templates, or phone scripts remember to be direct and to the point. Calmly and concisely explain the situation at hand.