Pro Tip: Have a plan for what to do when nobody answers

In the event of an emergency situation, it is extremely important to have a plan in place with clear instructions on what to do in case of different situations. One situation to prepare for is knowing what to do when none of the emergency contacts for a student answer the phone.

If your next steps include notifying local authorities, be that police, mental health crisis intervention teams, or others, have their numbers on hand. These can be added to Aware as Global Contacts so you have quick access to them right from Case Manager. For more information on this, see the Uploading contact information article.