What is an Extension Log and where do I find it?

Sometimes, when you are troubleshooting with a support engineer, They may ask you to provide an Extension log file. This is a log the provides all extension interactions for a specific extension during the time it is open/debugging, and will help our team more quickly resolve extension specific issues.

Getting the Extension Log

1. Click the puzzle-piece icon (Extensions) and then click "manage extensions" (Or go to chrome://extensions in the URL bar)

2. At the top right of the extensions page find the option "Developer mode" turn this slider to ON.

3. From here, find the securly extension and click on the hyperlink (Service-worker) which will then open a console for step 4.

4. Select console from the menu options at the top

5. Type debuglog.enabled = true;

6. Right-click anywhere in the console capture and then choose "save-as"

7. Name the file "Extension.log" and download

If you do not have a link to the server worker, it is usually because your account does not allow devtools on extension pages. In order to achieve this, use the following steps:

Step 1: Access the Chrome Policy Settings

1. Sign in to the Google Admin Console using your administrator credentials.

2. Navigate to Devices > Chrome > Settings > Users & browsers.

3. On the left side panel, select the specific Organizational Unit (OU) containing the users or developers who need extension debugging access.

Step 2: Modify the Developer Tools Availability Policy

1. Scroll down to the User Experience section, or use the "Search settings" bar at the top and type "Developer tools".

2. Locate the Developer tools dropdown setting (internally known as the DeveloperToolsAvailability policy).

3. Change the setting to Always allow use of built-in developer tools

4. Change the Extensions page developer mode

5. Change to Allow use of developer tools on extensions page