Verifying and Managing Users (My School Settings > Users)

Admins manage the people in Flex from My School Settings > Users. This is where you confirm your user count, adjust roles, and add anyone the sync did not bring in. Only Admins can access this screen.

Verify your user count

Log into your Flex Admin account and go to My School Settings > Users to see the list of all active users in the system. Review the list to confirm the user count matches what you expect. You can search for a specific user if needed.

Adjust roles

To change a user’s role, click the pencil (edit) icon next to the user and set the correct role (Admin, Staff, or Teacher). A role change made here sticks regardless of how the user is shared via a third-party API (Clever, ClassLink, GG4L). If you provision users via a CSV user file, also update the role on the file so it is not overwritten on the next upload.

Add users the sync did not bring in

Rostering (Securly Sync, Clever, or ClassLink) and user-file uploads typically bring in students and teachers, but they often do not include support staff — for example front office staff, librarians, counselors, and other admins. These users may need to be added manually under My School Settings > Users so they have the access they need.

Important: manually added users are managed manually

Users you add individually are not archived through regular syncing (file or API). Because they are not maintained by the sync, any future changes are also manual:

• You must manually edit a manually added user if their role or details change.
• You must manually archive (remove) a manually added user when they no longer need access.
• Periodically review your individually added users to confirm who still needs access, since the sync will never clean them up for you.