Dyknow’s Cloud Connector feature enables Dyknow Administrators to create the Windows Cloud Connector in Dyknow and check the connection status of the installed Windows Cloud Connector on student devices.

The Dyknow Cloud Connector for student Windows/PC devices requires a customized Windows Installer Package (.msi and prerequisites). The Cloud Connector package can be deployed manually, via an image, or using your preferred third-party deployment tool. After the Dyknow agent is installed, it will automatically update by default as new software updates are released. Students will not need to opt into these updates or accept them, they are automatic.

Note: Student Windows device monitoring happens when the Cloud Connector .msi is installed on the Windows device AND the username used to login to the Windows device matches the username recorded in the student's Dyknow user profile.

To identify login credentials on a student Windows/PC device:

Open File Explorer
Click the OS (C:) file path
Click the Users file
Review the list of file names/usernames to identify the correct student device username (this must match the Dyknow Username), ignoring any "Default" or "Public" username listed.

This document is a resource for Dyknow Administrators to understand how to:

CREATE WINDOWS CLOUD CONNECTOR IN DYKNOW

Follow the steps below to create the Windows Cloud Connector in Dyknow for installation on student devices.

1. Login to Dyknow.

2. Click the gear icon ; you will be redirected to the Admin Settings.

3. Click the Cloud Connector tab.

4. Locate the Choose all student device types section.

5. Click Windows; the Create Cloud Connector window will appear.

6. Determine if you want to prevent students from uninstalling DyKnow from their Windows/PC devices.

7. Click Create; a new Windows Cloud Connector section will display on the page.

8. Review the Windows Cloud Connector section.

9. Click the download icon to download the Windows Cloud Connector; the Download Cloud Connector window will appear.

10. Click to download the Windows Cloud Connector bitness version that matches your students’ devices from the Choose Windows Version section; your .msi file will begin downloading immediately.

Note: You might receive the following SmartScreen notification when downloading.

If so, click Keep; you'll be redirected to a new Edge browser tab.

Click Show more.

Click Report this app as safe.

Alternatively, right-click on the downloaded .msi file, then select Properties. Locate the Security section, check the Unblock option, then click Apply.

11. Continue to install the Windows Cloud Connector onto student devices.

INSTALL WINDOWS CLOUD CONNECTOR WITH THIRD-PARTY SOFTWARE

Follow the steps below to install the Windows Cloud Connector onto students’ Windows devices using a third-party deployment tool (e.g. Microsoft InTune, SCCM).

INTUNE FOR EDUCATION

1. Login to your third-party software as an Administrator (https://intuneeducation.portal.azure.com/).

2. Click Apps.

3. Click Add App under Desktop Apps.

4. Select and upload the .msi file downloaded in the Create Windows Cloud Connector process.

5. Set Dyknow as Publisher.

6. Select Don't check app version when installing.

7. Save, and wait for upload to complete.

8. Click Groups > Change Group Assignment.

9. Select your Groups.

10. Click Save; in the Overview section, you will now see the install status is still 0 due to latency.

11. Navigate to Devices and click on a device.

12. Click Go To Device Details.

13. Click the most recent check in, or sync if you have the option.

14. Note the Apps status (e.g. "Not yet applied", "Pending", "Failed", etc.)

15. Verify that the Dyknow icon appears in the system tray of the Windows device after installation.

Note: If the icon does not appear, please contact Dyknow for assistance.

INTUNE (ENTERPRISE)

1. Login to your third-party software as an Administrator.

2. Navigate to Client Apps > Apps.

3. Select Add App.

4. Select Line of Business App in the App Type field.

5. Select and upload the .msi file downloaded in the Create Windows Cloud Connector process.

6. Set Ignore App Version to Yes.

7. Click Add; you should be redirected to the App Overview.

8. Refresh the page.

9. Click Assignments.

10. Click Add Group.

11. Select Required in the Assignment Type field.

12. Click Ok to Add Group.

13. Click Save on the Groups window.

Note: In Device Install Status, you may see No Devices. But if you navigate to Devices > [the device itself] > Managed Apps > Dyknow Cloud, you should see the Waiting for Install status. If you click on the Waiting for Install status, you should see the following, all with green check boxes:

Application Attempted to Install
App Installation Completed
Device Last Check-In Time

14. Verify that the Dyknow icon appears in the system tray of the Windows device after installation.

Note: If the icon does not appear, please contact Dyknow for assistance.

INSTALL WINDOWS CLOUD CONNECTOR MANUALLY

Follow the steps below to manually install the Windows Cloud Connector onto student devices.

1. Login to the student Windows device as an Administrator.

2. Double click to install the DyKnowCloud_x86 or DyKnowCloud_x64 Windows Cloud Connector file downloaded during the Create Windows Cloud Connector process.

Note: If receive the following SmartScreen notification, click More info then click Run anyway.

3. Verify that the Dyknow icon appears in the system tray of the Windows device after installation.

Installing Dyknow Cloud Connector on student Windows devices