Due to Apple security changes in macOS 10.15+, you may have to physically allow access to the Dyknow Cloud Connector from the student Mac device itself.

Review our Mac Cloud Connector article for more info.

HOW WILL I KNOW IF I NEED TO ALLOW ACCESS TO DYKNOW?

Once the Dyknow Cloud Connector is installed on a student's macOS 10.15+ device, the following notification will appear, prompting screen recording access.

Otherwise, teachers may see the following thumbnail for student Mac devices that automatically update to macOS 10.15+. If this occurs, follow the steps in the Enable Privacy Setting section below.

HOW DO I ENABLE THE PRIVACY SETTING?

Follow the steps below to enable Dyknow in the Mac Privacy Settings.

1. Open System Preferences on the student Mac device.

2. Click the Security & Privacy icon.

3. Click the Privacy tab.

4. Click Screen Recording from the left-hand menu.

5. Select the Dyknow app.

6. Click Accessibility from the left-hand menu.

7. Select the Dyknow app.

8. Close the System Preferences window.

9. Return to the pop-up notification and select Quit Now.

Enabling privacy settings for MacOS 10.15+