Case Logs

The Case Logs page lets you keep track of all cases in the case manager. Each entry includes the case ID, the student email ID for whom the case was generated, the wellness metric, the assignee, the reporting date, and the current state of the case.

Clicking Show more will show a detailed log for that entry as shown below.

The detailed log includes entries in the below format:

Log	Description
Auto resolution upon SMS acknowledgement	The system automatically closed an alert after a recipient replied to or acknowledged a text message notification.
Failed to deliver the SMS to {contact name} {activity message} {errorCode}	The system could not send a text alert. It logs the target's name, the context, and the error code.
Text alert sent to {contact names}	An automated text notification was successfully dispatched to the listed contacts.
Text alert sent to {contact names} by On-Call analyst	An analyst currently on duty manually triggered a text alert to specific contacts.
Email alert processing stopped as the alert has been in the queue.	The system aborted an email alert to prevent backlogs because it sat in the processing queue for too long.
Bulk action resolution by {analyst email}	An analyst selected multiple alerts and marked them all as "resolved" at the same time.
Assigned to {analyst email}	A specific alert or case was assigned to an analyst.
Auto resolved by {analyst email} as part of case ID	An alert was automatically closed because the system recognized it as belonging to an existing case.
{File name} auto suppressed as part of case ID	The system automatically silenced alerts for a specific file because it is already being investigated under case ID.
Email thread with {subject} auto suppressed as part of case	The system automatically silenced alerts for an email thread because it is already tracked under the associated case.
{File name} unmuted by {analystNameOrEmail}	An analyst manually restored alerts for a specific file.
Email thread with {subject} unmuted by {analyst name or email}	An analyst manually restored alerts for a specific email thread.
Reassigned to {new analyst email} as {old analyst email} logged off	The system transferred ownership of an active case to a new analyst because the original analyst signed out.
{analyst email} created a new case ID	An analyst manually created a new case.
Risk score assigned by {analyst email} to {user}	An analyst manually applied a risk severity rating to a student.
Risk score unassigned by {analyst email} from {user}	An analyst removed a previously assigned risk rating from a student.
Bulk action dismissed by {analyst email}	An analyst selected multiple cases and dismissed them all at once.
{File name} muted by {analyst email}	An analyst manually silenced alerts for a specific file.
Email thread with {subject} muted by {analystEmail}	An analyst manually silenced alerts for a specific email thread.
Comment added by {school admin account} in Case Manager	A school admin user added a note to the case in Case Manager.
Resolved by {analyst email}	An analyst manually marked a case as resolved.
Dismissed by {analyst email}	An analyst manually marked an item as a non-issue or false positive.
Email sent from Case manager by {analyst email} to {emails}	A Case manager analyst sent email to concerned contacts.
Risk score assigned by {analyst email} to {user email}	An analyst manually applied a risk rating specifically to a user.
Risk score unassigned by {analyst email} from {user email}	An analyst removed a previously assigned risk rating from a student.