Sending an alert

Click on a case to open it in the right-hand panel.

Once you’ve determined that a case warrants a notification, you can do so by clicking the Send Email option in the bar at the top of the right-hand panel.

In the panel that appears on the left, you'll be able to build your email alert and send it.

First, select whether School Representatives or Parents Guardians should receive the email.

From the Contacts dropdown, select the contacts you would like to send the email to. You can also enter addresses of contacts that are not defined in the system, such as student counsellors or wellness professionals.

Note

To share cases with third-party contacts, first enable the setting to allow Case Manager analysts to email external contacts in Securly Aware by navigating to the Cases > Settings tab.

Select a Risk Assessment and Incident Type from their respective dropdowns.

To attach activities to the email, click Open history. From the panel that appears, you can see either flagged activity or all activity by clicking on the Flagged or Activities tabs. Use the blue plus buttons to add that activity to the email. You can remove an activity from an email by clicking the X button.

Any additional information can be added in the Comments section.

Once your email is ready to send, click the Send email button.

If the situation is an emergency and you want to follow up with a call, click the Contact Details button in the bar at the top of the right-hand panel when viewing the case.

From the popup that appears, you'll be able to see all the relevant school and parent/guardian contacts so you can notify someone who can help the student.