How do I update the phone numbers of school contacts in Securly Aware?

The people Securly Aware and Securly On-Call call, text, or email about a case are your school contacts. You update their phone numbers and other details on the School Contacts tab, which is inside Cases.

Update one contact

1. Log in to Securly Aware.

2. In the left navigation bar, select Cases.

   

3. Select the School Contacts tab, then select the school whose contact you want to update.

   

4. Find the contact, select the three dots next to their name, and edit their phone number or other details.

   

5. Select Save.

Update many contacts at once

1. On the School Contacts tab, select Add, then Contact.

2. Drag and drop a CSV file with the updated contact list, or add contacts manually.

If your contacts are kept up to date through Securly Sync, contact your Customer Success Manager to change them.

Good to know

• Securly On-Call needs a working cell phone number for each escalation contact so analysts can reach someone during an urgent situation.

• The Contact button on an open case only shows contact details. Make changes on the School Contacts tab.

• Review your contacts at the start of each school year and after staffing changes. See how to check that your school contacts are up to date for On-Call.