Securly Learn Documentation
Browse product guides and how-to articles below. Sign in for search, the AI assistant, images, audio, and downloads.
Aware
- Aware Case Manager Overview
- Case Manager - Capability Matrix
- Case Manager - How can I suppress alerts for a document that has been mistakenly flagged?
- Case Manager - How do I alert school authorities and parents about an at-risk student?
- Case Manager - How do I assign cases?
- Case Manager - How do I check a student's online history when viewing a case?
- Case Manager - How do I dismiss or resolve a case?
- Case Manager - How do I filter cases?
- Case Manager - How do I find contact details?
- Case Manager - How do I share cases with contacts outside of the school organization?
- Case Manager - How do I track cases using the status log?
- Case Manager - How to Create Case Manager Groups in Securly Aware and Assign Organizational Units
- Case Manager - Step-by-Step Guide for Setting Up Contacts and Resources
- Best Practices for Aware setup
- Network Efficiency and Security: How Securly Aware Enhances Student Safety Without Impacting School Network Performance
- Supported Operating Systems (Minimum Versions)
- Can I view Filter activities in Aware?
- How do I confirm that my nudity detection and quarantine workflow is set up correctly?
- How do I enable geolocation tracking?
- How do I get started with email recall in Securly Aware?
- How do I install Aware for Gmail?
- How do I review quarantined images in Securly Aware?
- How do I set up my school's working hours?
- How do I set up the Wellness Widget?
- How do I start using nudity scanning for Gmail attachments?
- How do I use the Aware Dashboard?
- How to allow all email from securly.com in Gmail?
- How to install Aware for Gmail via TLS
- How to set up Aware for Google Workspace and Microsoft Azure
- How to set up Aware for Office 365 emails
- How to start using the quarantine images feature?
- Securly Aware for Google - Self Onboarding
- Securly Learn: Access and Training Information
- Think Twice Bullying Prevention Video Demo
- Where can I find gun term searches in Securly Filter and Securly Aware?
- Configuring Email Alerts for Nudity Detection for Faculty Groups
- Why am I not receiving any email alerts for nudity for Gmail attachments?
- Why am I not seeing the test email under the Aware Activity tab?
- Why can't I move ahead from the 'Something went wrong' screen?
- Observe - Securly Observe: A Comprehensive Guide to Functionality and Integrations
- Observe - Submitting an Observation
- Product release notes have moved
- Respond - Release notes - Feb 2024
- Respond - Release notes - May 2024
- Respond - Release notes - October 2023
- Are Google Docs with nude images in it flagged by Securly’s nudity scan
- Can faculty groups manage recalled emails
- Can I assign three different email addresses to receive notification emails for Google Docs, Emails, and Nudity alerts separately?
- Can I quarantine an image that I accidentally released?
- Can I restrict faculty group users from accessing Aware?
- Can school contacts receive Aware alerts only during school hours?
- Do I need a separate extension for the Wellness Widget?
- Do I need to set up Google Chat scanning in Google Workspace?
- Does Aware monitor ChatGPT?
- Does Securly store images that are flagged as nude?
- Does the confidence level I select impact what activities are flagged by Aware
- How do confidence levels work?
- How do I exclude OUs from image nudity scan?
- How do I choose the confidence level when creating custom email alerts for Aware
- How do I delete custom email alerts for a faculty group?
- How do I disable Aware for Gmail?
- How do I ensure that alert thresholds are correctly set up in Aware?
- How do I know which of my Google Workspace OUs are scanned by Aware for Gmail?
- How do I send Aware email alerts to school faculty?
- How do I set up email alerts for GChat activity?
- How do I start scanning Google Slides and Google Sheets?
- How does Securly manage flagged terms in Aware?
- How does Securly use AI across its products
- How does the “I need help” button work?
- How does Think Twice work?
- How many custom email alerts can I configure for one Faculty Group in Aware?
- How precisely does Securly identify device locations?
- How to Assess the Effectiveness of Wellness Resources
- How to exclude a domain or email from Aware scanning?
- How to manage email filters set up for Aware notification
- How to turn on email notifications for Google Docs
- Securly Aware Overview: Features and FAQs
- What are Wellness Levels in Securly Aware?
- What does the Securly Aware Activites page display?
- What happens when an email is recalled?
- What is Enhanced Privacy Mode?
- What kind of images are flagged by Securly’s nudity scan?
- Where can I track events flagged as nudity?
- Which features are part of Aware's subscription, and which are available as add-ons?
- Who has access to images quarantined by Securly?
- Why am I getting thumbnails of quarantined images in my email?
- Why are email from some domains not scanned by Aware?
- Why are my routing settings in Google Workspace not saved?
- Why do I need a dedicated email address for quarantine emails and images?
- Why don’t I see a device's geolocation for a flagged activity?
- Will I receive quarantine image alerts if nudity detection alert emails are turned off?
- Will students or teachers face problems accessing their emails if I install Aware
Classroom
- How blocking works in Classroom: Site Lock vs. Allow-Only
- Archiving Classes in Securly Classroom
- Classroom Predefined Web Links
- Explore Securly Classroom: Video Guides for Admins
- Firewall Ports Needed for Apple Devices, Including APN
- How do I assign substitute teachers to cover any teacher absences?
- How do I disable Securly Classroom for individual students?
- How do I tell what class a student is in?
- How do I use Securly Classroom with Windows devices?
- How does the Securly Classroom and Filter integration work?
- How to allow students to be monitored while at home via IP Exclusions
- How to Assign Organization Admin Rights in Securly Classroom
- How to Check and Update Chrome Devices
- How to check on a class in session
- How to Export Device or App Inventory to CSV or Excel
- How to Manually Create a Class
Dyknow Classroom
- Dyknow Classroom - Back to School Checklist for Dyknow
- Dyknow Classroom - Can student devices be monitored at home
- Dyknow Classroom - How to allow Dyknow in your content filter and antivirus software?
- Dyknow Classroom - How to import student roster data from Clever?
- Dyknow Classroom - How to manage custom files
- Dyknow Classroom - How to manage Powerschool integration?
- Dyknow Classroom - How to manage roster import settings?
- Dyknow Classroom - How to process Dyknow files with import manager
- Dyknow Classroom - How to set up FTP folder connection
- Dyknow Classroom - How to set up OneRoster file export
- Dyknow Classroom - Install Dyknow on student Mac devices
- Dyknow Classroom - Install Dyknow on student Windows devices
- Dyknow Classroom - Introduction to Import Manager
- Dyknow Classroom - Manage Blackbaud roster integration
- Dyknow Classroom - Manage Dyknow Blackout Settings
- Dyknow Classroom - Manage Dyknow files
Filter
- How To - Disable Google Lens
- Accessing Personal or Other Tenant Accounts on Filtered School Devices
- Accessing Securly’s Status Page from Securly Filter
- Can I customize the blocked page content?
- Configuring Custom Email Alerts for Filter
- How do I contact Securly Support?
- How does safe search work?
- How does temporarily allow sites work?
- How does the category lookup tool work?
- How to Block Google Doodles
- How to Schedule Automatic Reboots for Managed Chromebooks
- How to Set Up the Website Access Lookup Tool
- How to Sign Up for Securly’s Status Page
- Resolving "Anonymous" User Issues
- Securly - Terms of Service
- Securly Filter - How do I use Kiosk mode on students’ Chromebooks?
Flex
- Can a teacher print their attendance list for an activity?
- Can a user have access to more than one school if there are multiple schools using Flex in a district?
- Can Students Be Added to an Activity After the Cutoff Time?
- Can students take their own attendance in Flex?
- Can teachers or admins block (restrict) students from signing up for their activities?
- Can two teachers share an activity or take attendance for the same activity?
- How are substitutes handled in Flex?
- How can a teacher change a student's schedule for flex?
- How does a teacher delete or cancel an activity?
- How does the Activity Cap work in Flex?
- How Teachers Can Identify Students Missing Mandatory Activities
- Reversing or Changing Submitted Student Attendance for Flex
- Student Morning Agenda Emails: Timing and Customization
- Understanding Barcode Scanning in Flex
- Can I add a Flex user with a different email domain?
Home
- Why a product isn't showing in LaunchPad (starting with Securly Home)
- Accessibility statement for Securly Home mobile app
- Best practices for FTP upload
- How do I add parents to Securly Home?
- How do I add the parent-student mapping manually?
- How do I use the Parent dashboard?
- How Parents Can Sign Into the Parent Portal
- How to begin using parent settings?
- How to customize parent access to student activity reports
- How to use the parent report settings in Securly Filter?
- Securly Home FTP Setup Guide
- Understanding the Custom Activity Setting for Parent Reports
- Understanding the Interaction Between Parent Policy and Take-Home Policy
- VPAT Accessibility Conformance for Securly Home
- Welcome to Securly Home
- Can I enable ‘No Control’ without taking away the pause functionality from parents?
Integrations
Learn
- Adding Implementation Contacts in LaunchPad
- Getting Started with LaunchPad
- How to Add Admins for Each Securly Product
- Logging into Securly Learn
- Onboarding Another School That Shares an Existing Customer Domain
- Submitting Comments and Booking Calls in Launchpad
- Learn - Certificates
- How to Resolve Google Workspace API Access Restrictions That Block SSO
MDM
- Automatic Device Enrollment (ADE) Failure on Older Devices
- Dashboard Warning: Unable to Find the Securly Locker in Your VPP Accounts
- Ensuring Sufficient Application Licenses for Distribution
- Mac profile installation failed - unexpected error MDMResponseStatus:500
- MDM Common Issues and Solutions
- Receiving "Invalid Profile" error while enrolling Apple Devices
- Server Addresses for Apple Devices: DEP and Other Services
- Supervise an iPad Using Apple Configurator
- User Injection Variables in Securly MDM
- Why is installing VPP apps slow?
- How to Factory Reset an iPad Enrolled in Securly MDM via DEP
- Supported Operating Systems (Minimum Versions)
- Enable Teacher Tools for Students at Home
- How do I create custom screen layouts for student iPads?
- How to Deploy Securly Filter to iPads Using Securly MDM
- How to Renew an Expired or Expiring ADE (DEP) Server Token
On-Call
- Understanding Securly On-Call: How It Works
- Deployment Prep Sheet: Aware & On-Call Contact Information
- Ensuring Accurate Student Grade Levels in On-Call Alerts by Updating Parents.csv
- Example Format for OnCall Metadata Fields in Securly Sync
- How do I manage contact availability across school OUs?
- How do I manage what OUs On-Call monitors?
- How to Enable SMS Alerts for On-Call Contacts
- How do I create and assign shifts to school contacts?
- How do I prepare my Securly On-Call configuration for back-to-school?
- How do I verify if my school contacts are up to date in Aware for On-Call?
- How to Manually Update Parent Contacts
- How to Verify if Aware Alerts Are Being Sent to the On-Call Team
- Steps to Temporarily Disable Aware and On-Call Alerts for a Holiday
- How do I remove contacts from only one school at a time?
- How do I verify if school & district contact information for On-Call services is up-to-date?
Pass
- Managing Substitutes
- Managing User Roles
- Manually Add a User
- Can I create an appointment pass for multiple students?
- Does Securly Pass manage student class schedules?
- How do I enable Auto Pass?
- How do we give some students additional passes?
- Managing Auto Pass Access for Specific Students
- Students are writing passes backwards to avoid the system limits
- How secure is our student’s data?
- How do I access information about Tardy Management
- How do users sign in to Securly Visitor (SSO / login methods)?
- Offboarding a District from Securly Pass
- Approving the Securly SSO App for Pass & Flex (September 2026 Cutover)
Reveal
- Back to School Checklist
- Budget ROI Report
- Enabling privacy settings for MacOS 10.15+
- Exploring Application Profiles in Securly Reveal
- How does import manager work for Dyknow files
- How to Install Reveal/Dyknow Chrome Extension
- How to manage Dyknow files
- How to upload Roaster import files to FTP folder
- How to use the Import Manager
- Importing student roster data from Clever (Reveal)
- Installing Dyknow Cloud Connector on student Mac devices
- Installing Dyknow Cloud Connector on student Windows devices
- Installing Reveal Cloud Connector on student Chromebook devices
- Introduction to Approvals
- Introduction to Reveal
- Managing Blackout Settings
- Managing custom files