What email does LaunchPad send to new customers, and who is it from?

When a new customer account is created for your district or school, Securly sends a welcome email that tells you your account is ready and links you to LaunchPad.

Who the email comes from

• Sender address: techserv@securly.com
• Sender name: Securly Learn
• Default subject line: “Welcome to Securly Learn — Your account is ready”

The email points you to learn.securly.com, where you sign in to LaunchPad to track your implementation, complete onboarding tasks, manage contacts and stay in touch with your onboarding team.

Replying to the email

Replying to the welcome email reaches your Securly onboarding team. If you have trouble signing in to LaunchPad, email techserv@securly.com and ask for access.

If you did not receive it

Check your spam or junk folder for a message from techserv@securly.com. If it is not there, email techserv@securly.com and ask them to resend it.