Sending Log Files for Securly Classroom Standalone Windows MSI

When troubleshooting an issue in Securly Classroom on PCs, it is sometimes necessary to view data from the device's perspective. If the Securly Classroom Windows Agent is installed on the device, follow these steps to send us a log file and link it to your support ticket.

1. Open File Explorer on the Windows device.

2. Navigate to This PC > C: > Program Files > Securly > Classroom and look for "LogSender.exe" in the folder with a version number. If you see more than one folder with a version, please choose the most recent one (the highest numbered version).

3. Run the LogSender program and select the appropriate Start Date and End Date for the occurrence.

4. Fill out the Additional Information with as much detail as possible, including all the following:

• Student name

• Teacher name

• Class name

• Timeframe during which the issue occurred

• Securly Support Ticket # (if applicable)

1. Click the Send button and wait for the log files to be transferred to Securly.

A ticket will be created in our Support system with your request. Once the Log Report has been reviewed, a Securly support agent will respond via email with feedback.