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    On-Call › Best Practices

    Steps to Temporarily Disable Aware and On-Call Alerts for a Holiday

      1. Update District Contacts:

        • Verify that district contacts, including law enforcement, are up-to-date for emergency situations.

      2. Download CSV File:

        • Access the Securly On-Call menu from the Aware dashboard.
        • Download the CSV file containing current school contacts.

      3. Modify Contact Status:

        • Open the CSV file and change the contact status to 'OFF' for each school contact.

      4. Re-upload Modified CSV:

        • Save the modified CSV and re-upload it to the Securly system to deactivate the contacts.

      5. Revert Changes Post-Holiday:

        • After the holiday, re-upload the original CSV to reset the contacts' status to 'ON'.

    Make sure to communicate these changes internally so relevant parties are informed about the temporary deactivation.

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