Steps to Temporarily Disable Aware and On-Call Alerts for a Holiday

There are two ways to pause Securly On-Call, and they behave differently. Choose the one that matches what you need.

Which option do I need?

• Pause school contacts (you can do this yourself): School contacts stop receiving On-Call alerts. District contacts keep receiving them. Use this for a holiday or break when your district contacts should still be reachable.
• Turn On-Call off completely (Securly does this): No contacts receive alerts, including district contacts. This cannot be done from the dashboard. You must request it from Securly in writing (see Option 2).

Option 1: Pause school contacts with a CSV upload

1. Update district contacts. Verify that district contacts, including law enforcement, are up to date. They stay active during the pause and are who On-Call will reach for emergencies.
2. Download your current contacts. From the Securly On-Call menu in the Aware dashboard, download the CSV file of current school contacts. Keep an unedited copy. You will use it to turn everything back on.
3. Turn the school contacts off. Open the CSV and change each school contact’s status to OFF.
4. Re-upload the modified CSV to deactivate those contacts.
5. Restore after the holiday. Re-upload the original, unedited CSV to set the contacts back to ON with their original shifts.

Alternative: assign an empty “Disabled” shift

If you would rather not change each contact’s status, create a shift with no days or hours of coverage and name it something like “Disabled.” Use the CSV upload to apply that shift to all school contacts. To turn alerts back on, re-upload your saved copy of the original CSV so each contact returns to their previous shifts.

What happens to district contacts

• District contacts are not turned off by either method above. They keep receiving On-Call alerts unless someone manually sets them to OFF.
• On-Call requires at least two district contacts set to ON. You cannot switch off every district contact yourself.

Option 2: Turn On-Call off completely

If you want On-Call fully disabled, including district contacts, Securly has to turn it off for you. Submit the request in writing, either through a Securly Support ticket or in LaunchPad, and include the district name and the dates you want it off. When you are ready to resume, send a second written request to turn it back on.

Before you pause

Tell the people in your district who normally rely on On-Call alerts that contacts are temporarily deactivated, so no one assumes alerts are still being delivered to them.