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    Share Screen not working - Port and Server access

    Resolution Steps:

    1. Ports Required:

      • TCP + UDP 3478. This port must be accessible for the Securly Share Screen functionality to work properly.
      • TCP + UDP 40000-65535. These ports allow communication behind firewalls, and media server probably tries to find a way to connect. If they are not open, it could delay connections or break them completely. 

    2. Streaming Service Server Address:

      • Confirm that access is allowed to the server: http://streaming.deviceconsole.securly.com/

     

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