Securly On-Call Phone Numbers: Where Calls and Texts Come From

When the Securly On-Call team contacts your school or district about a student, calls and texts come from specific Securly numbers. Use this article to recognize them.

Type of contact	Comes from
Phone calls (all regions)	855-737-6780
Text messages in the US	(833) 616-1100
Text messages in the UK	+44 7723 389580

Calls and texts do not come from the same number. All On-Call calls come from 855-737-6780, and texts come from the number for your region.

When does On-Call call or text?

• Extreme risk: the On-Call team calls or texts your contacts, and an analyst follows up until the notification has been seen. If no one can be reached, law enforcement is alerted.
• Moderate or increased risk: the team sends an email and does not call. The subject line shows the risk level the analyst assigned. If your district has turned on SMS alerts, contacts also receive a text.

By default, school contacts are called or texted first, then district contacts, in the order they are listed in your On-Call setup, unless you have configured custom coverage by risk level, category, or days and times.

Texts for every On-Call alert

Admins can choose to have contacts receive a text for every alert email the On-Call team sends. Texts for lower-risk alerts are sent once and are not followed up. Analysts only follow up to confirm that extreme-risk notifications were seen. To turn this on, see How to Enable SMS Alerts for On-Call Contacts.

Who does On-Call contact?

On-Call contacts the school and district contacts you have set up, not parents directly. Parent address and phone information is shared only so law enforcement can reach out if a wellness check is needed. To learn how the process works, see Understanding Securly On-Call: How It Works.

If you received an extreme-risk email and no call or text, or no follow-up email telling you who responded, contact Securly Support at support@securly.com.