Appointment Pass email notifications are controlled by Pass admin and affect ALL users in your Pass system.

To check those settings, go to Control Panel > Modules List > Appointment Pass and look for "Email Alert Notification".

In the screenshot above:

#1 - If checked, students will receive 20-minute and 5-minute appointment email reminders (in addition to the in-application 20-minute and 5-minute reminders).

#2 - Morning Agenda emails will be sent to all users ("From" adult, "To" adult, and the student) involved with the appointments scheduled that day . . . UNLESS an admin chooses to turn this functionality OFF for adults and/or students.

Please Note: Users will not receive emails if:

The appointment is on the same day
The appointment is to a location (Locations don't have an email address.)
These settings affect ALL users in your Pass system. No exceptions.

Please go to Training > Documents > Admin Pass Training Document Index > "Pass Administrator Guide" for more information on the “Appointment Pass Module”.

Why are some people getting appointment emails, but not others?